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RETURNS & REFUNDS

You have the right to return a product for any reason. The exchange or refund procedure has been maximally simplified in order to speed up the process. Please follow the steps below.

Exchange/refund process:

• The only products subject to exchanges/returns are marked in our shop as “PRODUCT READY FOR SHIPPING”.

• A refund or exchange is only possible if the goods have not been used, had not been damaged and are originally packed. Remember to secure the package before return shipping to avoid any damage during transport.

• Returns are accepted within 14 days of delivery of an ordered product.

• When returning a product please send to: White Jasmine Marta Jackiewicz ul.Płaskowickiej 44/136, Warsaw 02-778, Poland. For your convenience and claim possibilities please make sure to send back your order by recorded mail. Without proof of postage in case of loss of the package, you will not be able to make any claims for refund from the post service. WHITE JASMINE does not accept shipments sent by Cash on delivery (COD).

• The costs of returning the goods are not refundable. We refund the cost of the goods within max. 14 days after receipt of the return shipment. The reimbursement method depends on the payment method selected when ordering: In case of bank transfer, the value of the returned items will be credited to the account from which payment is made. In the case of PayPal payments the amount will be credited to your PayPal account.

Bespoke products and ones marked as made to order, or in any way modified individually are not subject to refunds.
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