All dates are calculated based on working days. Orders placed on public holidays and weekends are registered on the following working day. If an order includes products with different completion times, the date of shipment is determined according to the product for which you have to wait the longest. Delivery time = time to prepare the order for shipment + shipping time. More about shipping times – Shipping and payment
WHITE JASMINE offers the following items:
1. Ready made products
These products are labeled in the shop as “PRODUCT READY FOR SHIPPING”. Items available are sent within 1 to 5 business days from the date of payment. Some of the products are finished by hand at the time of placing the order, so each product is given an individual date of completion. These products can be returned within 14 days of receipt. The costs of returning the goods is covered by the buyer – more information – Returns and refunds
2. Products available in the WHITE JASMINE shop, made to order
These products are labeled in the shop as “CUSTOM ORDER” . Products available in the WHITE JASMINE store made to order are shipped within 6-9 business days from payment. Most of the products are handmade at the time of placing the order, therefore, each product is given an individual date of completion. Products made to order are not refundable.
3. Bespoke pieces
The standard completion time for bespoke pieces is 6 – 8 weeks. However, please bear in mind that an earlier order gives us more time to clarify the details of the design, order materials, create a design and handcraft the item. Bespoke, or in any way modified pieces are not refundable. More information about bespoke products –Bespoke